Refund and Returns Policy

Return & Refund Policy

Last Updated: August 12, 2026

At Wildebeest, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be requested within 30 days of delivery.
  • Be unused and in its original condition.
  • Be returned with original packaging, tags, and accessories when applicable.
  • Include proof of purchase or order information.
  • Not show signs of damage, alteration, washing, or excessive use.

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: support@wildebeest.shop
Phone: +1 415 390 2584

Please provide your order number, the item you wish to return, and the reason for the return. Our support team will provide the appropriate return instructions.

Please do not send a return to the business address unless our customer support team specifically instructs you to do so.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or another customer preference, the customer is generally responsible for the return shipping cost.

If you received an incorrect, defective, or damaged item, please contact us before returning it. If the issue is confirmed to be our responsibility, we will provide an appropriate resolution and may cover the applicable return shipping cost.

4. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

5. Partial Refunds

In certain circumstances, a partial refund may be offered if an item is returned with minor signs of use, missing original packaging, or other conditions that affect its resale condition.

Any applicable adjustment will be communicated before the refund is finalized.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@wildebeest.shop.

Please include your order number and clear photos of the item and packaging when applicable. We will review the information and work with you to resolve the issue.

7. Non-Returnable Items

Certain items may not be eligible for return where applicable, including:

  • Gift cards
  • Personalized or customized items
  • Items marked as final sale
  • Products that cannot be returned for hygiene or safety reasons
  • Items that have been used, altered, washed, or damaged after delivery

Any product-specific return restrictions will be clearly communicated on the applicable product page or at checkout.

8. Exchanges

If you would like to exchange an eligible item, please contact us at support@wildebeest.shop.

Exchange availability may depend on product availability. When an exchange is not available, we may process the eligible return and refund instead.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

10. Refund Delays

If you have not received an approved refund after the expected processing period, please first check your bank or payment provider.

If the refund is still not showing, contact us at support@wildebeest.shop, and we will assist you.

11. Contact Us

If you have any questions about returns or refunds, please contact:

Wildebeest
2169 Folsom St. S103
San Francisco, CA 94110
United States

Phone: +1 415 390 2584
Email: support@wildebeest.shop

We are committed to handling eligible returns and refunds fairly and providing clear assistance throughout the process.